|
BridgeTrak, an industry leading help desk software solution, has been helping companies increase customer service satisfaction levels for over 10 years. Recognized for its outstanding feature to price ratio, BridgeTrak offers seamless trouble ticket tracking for reducing the entire life cycle of an issue. Available for both Web and Windows environments, BridgeTrak is ideal for internal and external support organizations.
A technician-friendly interface offers customizable screens, multiple-layer issue status tracking, hierarchical issue structure, skills-based issue assignment, custom and required user fields, internal knowledgebase, product and contract tracking, extensive reporting functionality, and much more!
BridgeTrak is available in two versions:
Standard Version
Receive BOTH Windows and Web licenses to BridgeTrak Suite's core tracking application for greater End User flexibility! Users can work in the environment (Web or Windows) that best meets their needs… or can switch between platforms as needed.
 |
Easy-to-use, scalable, client-server application offering the features and benefits most requested by help desk, call center, technical support, and IT professionals. |
 |
Now you can get comprehensive tracking for Internet or Intranet use! Make your help desk accessible to remote offices or field agents through a standard Web browser. |
Professional Version
Includes Standard version features, plus:
 |
Promote customer self-help with this Web tool! Give external customers and contacts the ability to enter and view their own issues, and view the Knowledge Base via the Web - all without interaction with your help desk staff.
|
 |
Automatically escalate issues! You define the criteria to trigger the escalation and create a series of actions and notifications for those issues. |
 |
BridgeReceive maximizes the power of email by converting email from your Customers into BridgeTrak issues and appending those issues. |
 |
Quickly search through your entire database of information with this powerful search engine tool. |
 |
Streamline the maintenance of managing your BridgeTrak Suite Users and Contacts with the new Active Directory Integration Module. |
|
Desktop Management
Product Overview
Data Sheet
